Field Application Specialist, UK

This role is for a dynamic, self-motivated and experienced individual to support our Accellix Instrumentation Platform as a Field Application Scientist. As a member of the Accellix Sales, Marketing and Support team, the candidate will work within a multi-disciplinary team which includes product development scientists, engineers, sales representatives, marketing and service employees. You sometimes will be wearing multiple hats such as pre and post-sales support, but the primary responsibilities will be to lead instrument and platform installation at the customer sites, preventative maintenance, work on cell analysis software, and troubleshoot customer assays. Additional responsibilities include technical support for customers, creation of customer facing educational and application materials, conference attendance as well as assisting in Accellix System product demonstrations.

 

Responsibilities

  • Provide pre and post-sales technical and application support in response to field sales requests, customer inquiries (both internal and external), including application development, documentation, training, and on-site visits when possible
  • Prioritize customer installations, demos, troubleshooting and projects so that core job functions are accomplished
  • Work independently and with Accellix team members to develop and update workflow applications, educational content for customer training in the form of training manuals, quick reference guides, videos and seminars
  • Troubleshoot customer issues requiring support while collaborating with Accellix technical subject matter experts to investigate and find solutions for the customer
  • Contribute to customer complaint process while reporting in necessary systems to escalate and solve issues
  • Document customer feedback to the rest of the development team
  • Support sales into new accounts by providing technical support in the field
  • Build new customer advocates by identifying potential key opinion leaders
  • Miscellaneous duties as assigned

Qualifications

  • Bachelors in Analytical Chemistry, Biochemistry, Biology or higher degree
  • 3+ years of hands on Service Engineer or Field Applications Scientist experience with biotechnology workflows, 5+ years of experience with MS degree is preferred
  • Experience and demonstrated proficiency with flow cytometry systems preferred
  • This position requires extensive contact with customers and therefore outstanding written and oral communication skills are required
  • Be self-motivated, with the ability to work independently with little supervision and a strong work ethic is critical
  • Ability to travel between 30% to 50% of the time to service European customers
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