Field Application Scientist (West Coast)

This role is for a dynamic, self-motivated, and experienced individual to support our Accellix Instrumentation Platform as a Field Application Scientist. The candidate will work within a multi-disciplinary team which includes product development scientists, engineers, sales representatives, marketing, and service employees. You sometimes will be wearing multiple hats such as pre- and post-sales support, but the primary responsibilities will be to lead instrument and platform installation at the customer sites, work on cell analysis software, and troubleshooting customer assays. Additional responsibilities include technical support for customers, creation of customer facing educational and application materials, conference attendance as well as assisting in Accellix System product demonstrations.

Responsibilities

  • Provide pre- and post-sales technical and application support in response to field sales requests, customer inquiries (both internal and external), including application development, documentation education, customer training, and on-site visits
  • Prioritize installations, demos, troubleshooting and projects so that core job functions are accomplished
  • Work independently and with Accellix team members to develop and update workflow applications and educational content for customer training in the form of training manuals, quick reference guides, videos and seminars
  • Troubleshoot customer issues requiring support from Accellix technical support team and also providing support to the Accellix technical team when investigating customer issue or when needed
  • Lead customer complaint process and reporting in necessary systems to escalate and solve issues
  • Document customer feedback to the rest of the development team
  • Take part and help organize educational events and conferences
  • Be able to expand territory into new accounts by following up on leads, cold calling, meeting with customers and prospects regularly
  • Build new customer advocates by identifying potential key opinion leaders
  • Miscellaneous duties as assigned

Requirements

  • Bachelors in Analytical Chemistry, Biochemistry, Biology, or higher degree
  • 3+ years of hands-on field service experience with biotechnology workflows, 5+ years of experience with MS degree is preferred
  • Must have microfluidics or flow cytometry experience
  • This position requires extensive contact with customers and therefore outstanding written and oral communication skills are required
  • The ability to work independently with little supervision and a strong work ethic is critical
  • Ability to travel between 50% to 70% within North America will be required
  • Must live on the West Coast

Please provide a cover letter when submitting your resume.

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